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Email: support@fadtech.net
Phone: +81 80 3228 7642
Address: We are located in all of the U.S. bases in Japan

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Pocket Wifi Terms & Conditions

Fadtech

Pocket Wifi

 

IMPORTANT REMINDER:

The customer understands and agrees that.

  • The device and internet service are for JAPAN USE ONLY.
  • FadTech Telecom as a RESELLER does not warrant and have any control of Service Provider DATA services.
  • NO FREE TRIAL, NO WARRANTY signal coverage in your area.
  • Additional $5.00/1GB charged when exceeded signed up data capacity.
  • UNRETURNED, LOST or DAMAGE device ($150.00) & (Full Charger $30.00 [$10.00 USB Cable & $20.00 for
    Adaptor].) (Pouch $10.00) Back Cover for (SB601 and FujiSoft Model $20.00). Paid Damaged or Lost and
    Found Devices cannot be owned by a customer for this is under contract with our provider.
  • A LOST or DAMAGED device, if a customer requests for a replacement has an additional charge of ¥2,800 activation fee above the $150.00 device fee (depending on the availability in each store).
  • OUTSTANDING BILLS- your device may be SUSPENDED immediately. During the suspension of service, the
    monthly basic fee will be charged and may terminate your account AUTOMATICALLY and will be
    charged $150.00 for not returning the device.
  • For Lost or Stolen devices, this must be reported to us immediately for service suspension and to avoid
    extra charges. ($5.00 / GB will apply).
  • 72 hours to notify FadTech Telecom for a special request to change billing date and for credit card updates
    to avoid penalty fees. ($15.00 penalty will apply for declined transactions.)
  • Additional fee of $10.00 for reactivation from a suspended internet service due to unpaid bills.
    SUSPENDED SERVICE: DUE to Unpaid Bills
  • (Option A – Cancel) – Settle unpaid bills and cancel. New charges will apply for opening a New Account. The deposit will be transferred.
  • (Option B – Wait for Re-Activation) – Once a bill is settled and paid in full, Fad Tech will request a reconnection of service with our PROVIDER. Reactivation of service will be based on our Provider’s schedule and may be done the following day or the next couple of days.
  • (Option C – Activate another device) – Depending on the availability of a pocket WIFI, we can activate
    another device to swap/exchange for a fee of ¥2,800 to avoid the wait.

ADDITIONAL IMPORTANT REMINDER:

  • (For Off Base Promo) 100GB/ Month Data, has 3GB High Speed (Bandwidth)/day then it throttles down.
  • NO Prorates on 100GB Off Base Promo Deal.
  • Data Plan Upgrade/Downgrade: Within 24 hours from the activation date Only.
  • SWAPPING is allowed, if and only if there’s a problem with the device.
  • Tampered device, Lost SIM card fee ($30.00) + Activation Fee (Y2,800 + TAX).
  • A Declined Credit Card has a fee of ($15.00) & Check / Bank ($35.00) or Unpaid Bills, Immediate temporary
    service suspension may apply and during the suspension of service, you still be charged monthly.

FadTech Group of Companies K.K. Email: Support@fadtech.net

  • Penalty charge applies for EARLY CANCELLATION ($250.00 or Convert to Y12,200/month used and
    $100.00 Security Deposit will not be refunded for 6 Months,1 Year Plan) $5.00/GB will be applied for
    Data overage.
  • Security Deposit is required for Weekly, Month to Month, 6 Month Plan, 12 Months Plan, and 22 Months plan.

CANCELLATION:

  • Cancellation of service, GIVE US A CALL when dropping at FadTech’s DROPBOX. Equipment must
    be returned otherwise; automatic renewal will apply.
  • Off Base Delivery or Pick up, Return/Cancellation ON BASE STORES ONLY.
  • Cancellation of service means accounts are cleared from any debts.
  • The security deposit will be refunded and may be used for payment after accounts are cleared from any debts and or from any disputes and refute of both parties.
  • Security Deposit refunds for a minimum rental of less than or to month will be processed within 5-7 working days.
  • For more than one-month rental, please wait 2-3 weeks for a refund/credit balance, this gives time for the
    service provider to send us your usage bill and it will be deducted from the deposit or the deposit will be
    used to settle your last bill.
  • Penalty charge applies for EARLY CANCELLATION ($250.00 or convert to Y12,200/month used and
    $100.00 Security Deposit will not be refunded for 6 Months and 1 Year Plan). Unit Deployment
    Program or Temporary Duty Travel Not Exempted.

BILLING:

  • I authorize Fad Tech to charge my credit/debit card or my bank and may disclose information by notifying
    my Sponsor / Supervisor / other government entities authorized by law to collect delinquent bills/debts
    due to my account.
  • To charge my basic fee automatically on the renewal date.
  • To charge any exceeded data limit.

    Note: Failure receiving RECEIPTS / UPDATES, PLEASE CHECK YOUR BULK / SPAM FOLDER, please confirm your email
    address immediately.